Tuesday, June 12, 2018
TTEC (NASDAQ: TTEC), a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, recently announced its selection as a finalist at the CCW Excellence Awards for the Best Training and Development Program Award. These solutions will be featured during a site tour of the TTEC CX Innovation Lab on June 22 in Las Vegas.
In 2017, TTEC won the CCW Excellence Award for Best Training and Development Program. The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance.
Expanding on the company's participation in CCW, TTEC is offering site tours of the company's CX Innovation Lab to a select few from the CCW audience on Friday, June 22. Tours will feature demonstrations of technology platforms such as:
AI and Automation
Learning and Performance
Service to Sales+
"As the world continues to grow increasingly more digital and hyper-connected, consumers expect seamless experiences delivered on their terms," said Judi Hand, Chief Revenue Officer, TTEC. "Our CX Innovation Lab provides an interactive forum to demonstrate how TTEC's strategic consulting and technology innovation create a framework for driving customer experiences that balance the ease of automation with the empathy of a human touch to build deeper customer engagement."
Hand will be leading attendees through a showcase of the company's Humanify™ Customer Engagement as a Service offering during the tour. The CX Innovation Lab provides customer experience innovators an opportunity to test, explore and understand new technologies. To join the tour, please visit www.ttec.com/events/ccw-vegas
SOURCE TTEC Holdings, Inc.