Friday, August 11, 2017
Uber: Every great ride starts with the pickup, so we’re always thinking about ways to make the pickup experience as frictionless as possible for riders and drivers alike. That includes helping riders and drivers connect should they need to get in touch with one another to solve for things like road closures, or to just provide information on their exact location.
Today riders and drivers can contact one another using apps outside of Uber. But these texts can lack context – is this random number my driver? How do I know if my SMS was received?
So we’re adding a way for riders and drivers to chat right in the Uber app. It’s now easier than ever to get in touch.