Friday, March 31, 2017
Millions of Uber rides happen every day, and every one of those trips is made up of a lot of moving parts: the request, the pickup, the journey, the drop-off… So it’s safe to say that even the most minor improvements can make a major difference down the line. The little things add up, and small tweaks can have a big impact on everyone.
That’s why we’re rolling out changes to the pickup and customer support experience based on feedback we’ve heard from drivers and riders. These tweaks are designed to save time, frustration and money by giving our customers more control and flexibility to solve for those moments when things don’t go exactly as planned.