Monday, August 8, 2016
GoGoGrandparent makes it easy for older adults to use services that will help them stay independent. We're starting with making it really easy to call a ridesharing service without having to use a smart phone.
Using the service is super simple: when registered callers call (855) 464-6872 they'll hear: "Please press 1 for a car to pick you up from your home, please press 2 for a car to pick you up where we dropped you off last or zero for the operator".
We're starting with rides but are already testing food delivery and home care services. You can learn more about our story here (sandiegouniontribune.com/news/2016/apr/10/gogograndparent-uber-seniors-without-smartphones) - we built it for our grandmas.
The service is automated, available everywhere and we have 24/hour phone support. Though the average age of our callers is early 80's, there are no age restrictions - in addition to older adults our second largest demographic is the visually impaired.
Our fares include an additional 13% + $1.80 phone service fee, which from what we've seen comes out to an average of $2.50 per ride.
We do a lot on our end to customize the experience for older adults. When someone registers we'll send them a brochure about how it works and a business card with our number on it. Family members can get automatic text updates whenever a loved one uses the service.