Friday, October 18, 2013
Traditional market research and Internet marketing research pursues common goals; defining your niche, designing your product or service brand, delimiting your target audience and implementing an advertising campaign that reaches a presumptive captive audience that you are building up with your daily business efforts. However, the job of a business owners does not end when a sale is made, as it is continuous through the customer care support service.
If you are serious about the success of your business, it is important to provide your customers with a platform that allows them to call and complain, suggesting changes or simply providing you with feedback about the product or service.
In fact, you will often get people calling you after hearing from your business through an actual customer that recommended you. These people can be potential customers that want to learn more about the products and services that you offer. If you do not have the time to attend to people over the telephone and you do not have trained personnel that can answer their questions, then you will be losing many potential business deals and money-making opportunities that a virtual office can handle with efficiency.
Successful business owners says that the ultimate goal of an entrepreneur should be making customers happy, so why not let a virtual office lend you a helping hand? With the aid of this type of service you can cut office costs, whilst having a professionally trained receptionist answering the phone with your company's name. You will also benefit from having a physical address where your customers can send postal mail. There are virtual office London services in Barbican, Cheapside, Fleet Street, Minories, Royal Exchange, St. Paul's, Threadneedle Street, Highgate and Wembley. Outside London you can get a mailing address in either Basingstoke, Milton Keynes, Reading, Bristol Clifton and Bristol Temple Meads.
Think Wise and Save Money!
Long running companies and start-up businesses should emphasise the importance to save money in order to plan for the future and make investments. This is why a virtual office can help to cut operation costs and keep open the window that serves to connect with your customer. Some effective methods to achieve this purpose should include:
Personal and business branding that makes customers identify with your customer service
A virtual office that allows them to know you are reachable by regular mail
Give the call centre that manages your incoming calls instructions that favour courteous manners
A patient and listening ear for people with any complaints. Get them to take note of everything
You will need the feedback from both satisfied and unsatisfied customers to improve your service in the areas where something is not working as good as you think. The idea of having a virtual office is getting to know what your clients want. What is this? You will be provided with multiple communications mediums including social networking profiles, email and regular mail addresses, frequently asked questions posted on your site, surveys and events at which they can participate, newsletters, special offers and deals besides periodical updates.
Starting a blog is a good way to let them speak their mind and connect your own with your customers. Some business print newspapers, pamphlets or flyers using a cartoon character that creates a link between the business and consumers. There are many other ways to connect with your customers and get the most from your virtual office service. It is all about designing a customer care service with the same dedication that was put into your business as start-up projects. Customer care pays off, with returning happy clients willing to recommend your business.